Privacy Policy

Personal information is used only for purposes connected with providing, managing, protecting and improving the website and its services. The particular use depends on the information involved and the context in which it was collected. We aim to collect information that is reasonably necessary for these purposes and to avoid using it in ways that are unrelated to the reason it was provided.

• To create, maintain and administer your player account.
• To provide access to available website and gaming services.
• To confirm identity, age, account ownership and other eligibility requirements.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
• To carry out security, anti-fraud, anti-money-laundering and risk checks, including detecting unusual, suspicious or unauthorised activity.
• To communicate with you about your account, transactions, verification requests, service notices, security matters and support enquiries.
• To provide customer support, investigate complaints and keep a record of service interactions.
• To understand website performance and improve functionality, usability, content and security.
• To personalise certain website features or remember preferences where this is appropriate.
• To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
• To meet legal, regulatory, tax, accounting, court, law-enforcement or other official requirements that apply to the service.
• To protect the rights, property, safety and security of players, the website and other relevant persons.

Where marketing consent is required, you can choose whether to receive those communications. Marketing messages should include an available unsubscribe or preference option where practical. Choosing not to receive marketing will not normally affect important operational messages about your account, transactions, security or the services you use.

Verification and responsible service operation

Online gambling services need to take steps to protect accounts, prevent misuse and meet applicable obligations. This can require checks of identity, age, payment activity, location, account behaviour and related risk indicators. Information may be reviewed or compared with information from service providers used for verification, payment processing, fraud prevention or security. These checks can sometimes require additional information from you before an account function or transaction can be completed.

Automated tools may be used to help identify security risks, unusual activity or patterns that require review. Where a decision has a significant effect on your access or account, you may contact support to ask for information about the matter or to provide relevant context, subject to security, confidentiality and legal limitations.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights are not always absolute, and a request may be limited where information cannot be disclosed for security, fraud prevention, legal, confidentiality or other valid reasons. We may need to confirm your identity before responding to a request.

Requests you may make

• Access: ask for confirmation about whether personal information is held about you and request access to that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible for records that must be kept by law or for legitimate security, transaction or dispute purposes.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. This will not remove necessary service, account or security communications.
• Information about handling: ask general questions about how your personal information is collected, used, shared or stored.

To exercise these rights or make a privacy enquiry, email support@slotspalacecasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. Do not send unnecessary sensitive information in an email. We may ask for reasonable identity verification before releasing, changing or deleting information.

Requests will be considered within a reasonable timeframe. If more information is needed, or if a request cannot be completed in full, an explanation may be provided where permitted. Where a request concerns marketing, updating your preference may take a short time to apply across all communication systems.

Keeping your information accurate

You should keep your account information accurate and notify support if your details change. Some information may be updated through account settings, while other changes may require verification. Accurate information helps with account security, transaction processing, identity checks and communications.

Questions and complaints

If you have a question, concern or complaint about the handling of your personal information, contact support@slotspalacecasino.wtf with the subject or description indicating that your message relates to privacy. We will review the matter and seek to address it fairly and within a reasonable timeframe. You may also have the right to raise a privacy concern with an appropriate external privacy complaints body where applicable.

By using the website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required for a particular use of information, that consent may be requested separately and can be withdrawn as described above.